Frequently Asked Questions

OmniKitchen is our expanded range of high-performance kitchen appliances, brought to you by the team behind OmniBlend! We offer the same trusted quality, now across a wider range of chef-approved tools to help you cook smarter and with more ease at home.

We’re proudly based in South Africa, offering local support and repairs. Our friendly team handles everything from product development to customer service.

Yes. All products come with extensive warranties between 1 to 7 years depending on the product.

To register your product - head to the Support tab on our website and fill in the product registration form with all the required details. It only takes a minute, and ensures your warranty is active and our team has everything on record should you ever need assistance!

Yes, we deliver nationwide. Orders over R1,000 ship free. For smaller orders, a flat delivery fee of R150 applies. Delivery takes 1 - 2 days in main areas and 2–3 in outlying regions.

Yes. You can collect from our Cape Town or Johannesburg showrooms or let us know if you would like to arrange your own courier collection at your convenience.

Yes. We offer a 14-day return policy. Products must be unused, in original condition and include all packaging. T&Cs apply.

Yes. All our products are commercial-grade and ideal for cafés, restaurants and hospitality use. We therefore have a range of resellers. Contact us should you wish to apply to be a reseller of our products.

Some optional accessories are sold separately (e.g. sous vide bags, extra jugs). We’ll always make it clear what’s included with your product and what’s available to add on.

Definitely. Use the chat icon at the bottom of our website or fill out the support form - we’ll help you compare options and find what fits your kitchen best.

OmniBlend is our original commercial-grade blender. It’s trusted by professional kitchens, smoothie bars and home cooks alike for its power, durability and value!

Yes. Our jugs are BPA-free and designed for safe, long-term use.

Yes. While dishwasher-safe, we recommend rinsing or hand washing for longevity. Each unit also includes a cleaning brush.

Yes. All OmniBlend jugs are interchangeable across bases. The smoothie cup requires an adapter, which can be purchased separately.

That’s not condensation - it’s a special lubricant to keep the switch working smoothly over time.

That’s completely normal. It’s from the motor’s initial lubrication and fades quickly with use.

Your OmniBlend includes an automatic shut-off feature to prevent overheating. Simply press the reset button underneath the base and allow it to cool down before restarting.

No need to worry - your warranty is automatically activated when you purchase. We do recommend registering your product online so we have all the details on file in case you ever need support. You’ll find the registration form and full warranty info on our website under Support.

OmniAqua is a compact water purification system that dispenses filtered water at your chosen temperature on demand.

OmniAqua uses active carbon filtration and removes chlorine, heavy metals, microplastics, hormone residue and more. It makes tap water safer, tastier and healthier.

Yes, OmniAqua connects to your water line for seamless, on-demand hydration and it’s a once-off, simple installation that doesn't need a specialist!

We have a quick video guide to walk you through it, and once it’s plumbed in, you’re set for good.

Yes. OmniAqua includes a child-lock function to prevent accidental dispensing of hot water.

The filter lifespan depends on use but typically lasts 12 months. Your unit will let you know when the filter needs replacing and filters are available directly through our website.

OmniAqua uses a UV-LED light that doesn't need replacing under standard use. Unlike traditional UV lamps, UV-LEDs last significantly longer, use less energy and are mercury-free. That means lower running costs and no hazardous waste - just safe, clean water with no maintenance stress.

The OmniJuice is an advanced slow, cold-press juicer that extracts more nutrients from every ingredient! It produces juice with minimal pulp and minimal waste and is easy to clean.

Cold press juicing preserves more nutrients and enzymes by slowly crushing produce without generating heat, resulting in higher-quality, longer-lasting juice compared to centrifugal juicing, which uses high-speed blades that introduce oxidation and nutrient loss.

It also yields more juice from leafy greens and produces less foam, making it a healthier and more efficient choice for those prioritizing nutrition over speed.

Yes. The wide-mouth hopper lets you juice whole apples, carrots and more with minimal prep.

Yes. The motor draws in produce on its own - no need to push or stand watch.

Yes. The OmniJuicers come with a sorbet strainer in the box - simply attach the correct strainer to make scoopable frozen sorbet using only fruit!

Cleaning is quick and simple. Just turn the machine on and run warm, soapy water through it. All removable parts are easy to rinse, and most are dishwasher safe. For any tricky spots, use the included cleaning brush.

Sous vide (pronounced "soo-veed") is a method that uses a temperature-controlled water bath to cook food gently and evenly. It’s a favourite of chefs because it takes the guesswork out - helping you achieve perfect results without overcooking or drying anything out.

The SousChef is an immersion circulator that clips onto any pot. It heats and circulates water to the exact temperature you set, holding it steady throughout the cook. You seal your ingredients, submerge them and let the device do the rest.

A lot more than just steak! It’s great for:

• Chicken breasts that stay juicy
• Fish fillets that don’t go mushy
• Eggs cooked to your ideal texture
• Tender vegetables
• Even desserts like custards and chocolate pots!

Not necessarily. You can use standard zip-top bags and use the water displacement method to remove air. A vacuum sealer helps for longer cooks but isn’t essential for everyday use.

No. Any large pot or heat-proof container works - just make sure it’s deep enough for the water to fully cover your food and allow for circulation.

Yes. The SousChef is designed for safe, unattended cooking. It features auto shut-off and precise thermal regulation, so you can go about your day while it cooks.

Neovide is a countertop, waterless sous vide machine that uses steam in a vacuum chamber - great for easy use, with no bags or pots. The SousChef is a traditional immersion circulator that gives you more flexibility and is more portable and budget-friendly.

Neovide is a countertop sous vide device designed to bring precise, chef-level cooking into everyday kitchens. It uses advanced waterless sous vide technology to deliver consistent, flavourful results - without the need for a water bath!

Unlike traditional sous vide devices that rely on a water bath, Neovide uses steam-based vacuum cooking. This means no bag sealing, no pot of water and no mess!

Neovide works brilliantly for proteins like steak, chicken, or salmon as well as eggs, vegetables, and even desserts. Its precise temperature control makes it easy to achieve perfect doneness every time!

Neovide works brilliantly for proteins like steak, chicken, or salmon as well as eggs, vegetables, and even desserts. Its precise temperature control makes it easy to achieve perfect doneness every time!

No. One of the key features of Neovide is that it eliminates the need for vacuum bags and sealing machines. Just place your ingredients directly into the Neovide chamber.

Yes. Neovide is designed for unattended use and includes safety mechanisms like auto shut-off, temperature regulation and a sealed chamber. It’s ideal for set-it-and-forget-it cooking.

The interior chamber is non-stick and easy to wipe down. There are no fiddly parts or water tanks to empty. A simple rinse and wipe is all you need after most uses.